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Omnichannel for Customer Service – Provide a Seamless Customer Experience - (July 2020)

Presented by @Hani Boutros ​ In this webinar we will be covering how organizations can utilize Omnichannel for Customer Service to provide personalized and seamless experience to Customers, resolve issues faster and increase productivity for agents. We will also be looking at virtual agents...

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How to Justify the Move to D365FO through IT and Partner Costs Savings (May 2020)

Presented by: @Gregor Newland @Kelly Kane In this session, we will dive into multiple areas of the Dynamics 365 move and how to determine what costs/savings are to be found. The following areas will be covered: 1. How to build an ROI model comparing on premise vs cloud deployment 2....

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