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Omnichannel for Customer Service – Provide a Seamless Customer Experience - (July 2020)

Presented by @Hani Boutros ​ In this webinar we will be covering how organizations can utilize Omnichannel for Customer Service to provide personalized and seamless experience to Customers, resolve issues faster and increase productivity for agents. We will also be looking at virtual agents...

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Truly Meaningful Metrics: Unlock CRM ROI (July 2019)

Presented by: @Geoff Ables What gets measured, get's managed. - Peter Drucker In this session we will dive into using analytics to drive CRM success. Attendees will learn: • A method for working together as a team to continuously discover metrics that will change behavior, improve the...

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