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Invoice was already used

  • 1.  Invoice was already used

    SILVER CONTRIBUTOR
    Posted May 10, 2021 07:02 AM
    Good morning

    Hopefully, someone can point me in the right direction. I am assuming there is a setup I am missing which is resulting in the issue below.

    I have an intercompany job that produces errors such as the one below. Once the pending invoice is deleted we are able to manually push the order through.

    Any insight provided will be appreciated.




    Thanks


    #Functional
    #FinanceandOperations

    ​​​​

    ------------------------------
    Kamar Wilks
    BlueCrest Inc
    Danbury
    ------------------------------


  • 2.  RE: Invoice was already used

    TOP CONTRIBUTOR
    Posted May 11, 2021 11:20 AM
    The most likely cause is that you have another number sequence with the same format that you are also using for invoice numbers.  You can verify that by looking for that number in your customer transactions.  If that is the problem, the solution is to change your number sequences, usually by adding some text, so they no longer have the same format.

    ------------------------------
    Kevin McLean
    Strategic Solutions NW
    Beaverton OR
    ------------------------------



  • 3.  RE: Invoice was already used

    Posted May 12, 2021 01:41 AM
    First will check the sequential number if there is any duplication. Or might check the Sales order invoice status via Inquiries, should it might be stuck in "waiting" due to any unexpected interruptions.

    ------------------------------
    Conrad Deng
    BEC Feed Solutions
    Brisbane
    ------------------------------



  • 4.  RE: Invoice was already used

    SILVER CONTRIBUTOR
    Posted May 12, 2021 06:07 AM
    Thank you for you suggestions Kevin and Conrad. I will validate if these solve my issue.

    ------------------------------
    Kamar Wilks
    BlueCrest Inc
    Danbury
    ------------------------------



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