Open Forum

Like what you see? Discover the benefits of the D365UG/AXUG Community. Learn More

1.  Need to Turn Off License Plate Requirement for RMA

Posted 10 days ago
My company wants to be able to process return orders using the RMA functionality in the Dynamics 365 for Operations - Warhouse app on a mobile device.  When I go to scan in the RMA, and the item, it is then asking for a License Plate.  We don't want to use License Plates for return orders from our customers because the order the customer enters will not generate any kind of License plate, and having our Returns and Exchanges clerks having to open up the order and manually create one, will slow down production.  How do I get around the request for license plate information when I do the RMA from the mobile device?   Is there a setting somewhere to turn this requirement off?  I have looked everywhere I can think of and can't find it.  All help is very much appreciated.

------------------------------
Lori Bolene
Premier Designs
Irving TX
------------------------------


2.  RE: Need to Turn Off License Plate Requirement for RMA

Posted 9 days ago

The default location for the receipt of return orders is the purchase receiving location specified on the warehouse master record.  That has to be license plate controlled to get license plates on your inbound materials.  You can set up your location directives to direct the return orders to a non-license plate controlled location, so that the license plate identity disappears when the item is moved to where it is going.
The main issue we found with using the scanners on return orders was that you have to enter a disposition at the time you perform the receipt.  In our case, the material needed to be checked by an inspector in order to determine a disposition.  So our process calls for us to move customer returns to the quality department, and then the inspector will record the disposition while registering the return order in the standard AX form. 



------------------------------
Kevin McLean
Strategic Solutions NW, LLC
Beaverton OR
------------------------------



3.  RE: Need to Turn Off License Plate Requirement for RMA

Posted 9 days ago
Thank you so much for your response.  I do have a question.  Is there a setting somewhere that the system can auto-generate the license plate?  Or will all of our return orders need to have the on them already?

------------------------------
Lori Bolene
Premier Designs
Irving TX
------------------------------



4.  RE: Need to Turn Off License Plate Requirement for RMA

Posted 9 days ago
The reason I ask them Kevin is because the scanner will not let me get past entering a license plate.  If it could auto-generate one in the background, that would work for us.

------------------------------
Lori Bolene
Premier Designs
Irving TX
------------------------------