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'Inventory transaction record not found. Picking cannot be done' error raised when picking on mobile device

  • 1.  'Inventory transaction record not found. Picking cannot be done' error raised when picking on mobile device

    Posted 11 days ago
    Edited by Mario Castellanos 11 days ago
    #UnifiedOperations #AX2012
    Hello everyone.
    We are using Dynamics AX 2012 R3 CU10, and sometimes we are experiencing an error when picking an item in the mobile device. The error states: 'Inventory transaction record was not found. Picking cannot be done'.

    We noticed that the quantity ordered is different to the one released to the warehouse.
    The sales order reserved 10 pieces, but when it was released to WH only reserved 7 pieces, however the work quantity created was 10 pieces, shown in the second image below. The inventory was available at that time.

    In the following image, the error on the mobile device is shown (It's in Spanish), it is a sales order picking work type:
    Error when picking with the mobile device

    In the following image, we see that the work indicates that there are 3 pieces in quantity remaining (we had to cancel the work, to release it manually again).

    Work error
    Any ideas on why does this happen and how to avoid it?

    Thank you.

    ------------------------------
    Mario Castellanos
    IT Manager
    Moto Repuestos Monterrey
    Monterrey Mexico
    ------------------------------
    ​​


  • 2.  RE: 'Inventory transaction record not found. Picking cannot be done' error raised when picking on mobile device

    GOLD CONTRIBUTOR
    Posted 11 days ago
    Mario,
    There could be a number of different issues. Here are some ideas.
    1. Review your location directives. We are set to only pick from fixed locations with items in available status. If a worker moves an item into a staging area and makes the status available, the sales order can reserve but no work will be created.
    2. Are the parts that were reserved tied to work that was in the middle of 'In process' (replenishment, inventory movement)? Until that work is complete, work will not be created but reservation can occur.
    3. If you are using fixed locations, are the items in the correct fixed location?

    Good Luck!


    ------------------------------
    Sarah Gabriel
    Operations Business Analyst
    Kai USA Ltd
    Tualatin OR
    ------------------------------



  • 3.  RE: 'Inventory transaction record not found. Picking cannot be done' error raised when picking on mobile device

    Posted 10 days ago
    Thank you very much, Sara, I will check your recommendations.

    Regards,
    Mario

    ------------------------------
    Mario Castellanos
    IT Manager
    Moto Repuestos Monterrey
    Monterrey Mexico
    ------------------------------