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D365FO: How to correct a check payment incorrectly entered for a call center order

  • 1.  D365FO: How to correct a check payment incorrectly entered for a call center order

    TOP CONTRIBUTOR
    Posted 22 days ago
    Sometimes a check is incorrectly entered on a call center order, and we don't find out until after the payment is posted.  In this particular scenario, I would like to know what to do when the check amount entered was higher than it actually is.  (e.g., clerk entered $90 when they should have entered $81.)

    I tried the following:
    • Edit the check payment amount.  An error appears stating "%1 is already posted for this payment line. Please create a new payment line for changes in excess of %1", where %1 is the current (incorrect) payment amount.
    • Enter a check payment for a negative amount to reverse the original amount.  An error appears stating "The payment amount must be non-negative for a payment of type Check."
    • Searched Google
    (Note that this is in the Contoso demo environment.)

    Does anyone have any suggestions on how to handle this?  There are two aspects that need handled:
    1. The G/L entries for the payment need to end up with the net correct amount.
    2. The sales order needs to be in a state where full payment is still needed. (we are assuming it has not been released to the warehouse yet).
    Thanks in advance for any advice.

    ------------------------------
    Daniel Zook
    Director of IT
    Lehman's
    Dalton OH
    ------------------------------
    Digital Acceleration Binge Day.  January 28th 2021 | 11:00 AM - 2:00 PM EST


  • 2.  RE: D365FO: How to correct a check payment incorrectly entered for a call center order

    TOP CONTRIBUTOR
    Posted 15 days ago
    I just got a reply on a different forum suggesting that deleting the check payment in the sales order should work.  It is supposed to automatically create a reversing payment journal entry.  I will test that and report back.

    ------------------------------
    Daniel Zook
    Director of IT
    Lehman's
    Dalton OH
    ------------------------------

    Digital Acceleration Binge Day.  January 28th 2021 | 11:00 AM - 2:00 PM EST


  • 3.  RE: D365FO: How to correct a check payment incorrectly entered for a call center order

    TOP CONTRIBUTOR
    Posted 15 days ago
    I confirmed that this is correct:

    • Edit the sales order
    • Click the Complete button
    • In the list of payments, select the one to edit and click "Remove."  The payment is removed and a reversing payment journal entry is made.
    • The order can then no longer be completed until proper payment has been applied.
    • The correct check amount can then be entered and the order completed.


    ------------------------------
    Daniel Zook
    Director of IT
    Lehman's
    Dalton OH
    ------------------------------

    Digital Acceleration Binge Day.  January 28th 2021 | 11:00 AM - 2:00 PM EST


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