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"Check number must be filled in for voucher" error message

  • 1.  "Check number must be filled in for voucher" error message

    TOP CONTRIBUTOR
    Posted Dec 27, 2018 07:29 PM
    ​Our AP manager gets the following error msg when trying to cancel a check:

            Error when canceling check

    We haven't seen this error before.  Does anyone know how to resolve it?

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    Rudy Salcedo
    Senior Programmer/Analyst
    LaForce, Inc
    Green Bay WI
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    AXUG Summit - Post


  • 2.  RE: "Check number must be filled in for voucher" error message

    SILVER CONTRIBUTOR
    Posted Dec 28, 2018 08:58 AM
    Rudy,
    Has the generate payments been done?  If it is just in the payment proposal she can just delete the line.  If this isn't the case give more details.

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    MARY LYNN KINCHEN
    Sr Systems Analyst
    SNF HOLDING COMPANY
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  • 3.  RE: "Check number must be filled in for voucher" error message

    TOP CONTRIBUTOR
    Posted Dec 31, 2018 01:51 AM
    Hi Rudy,

    Go to the original journal where this check was posted, and check what Method of Payment was used.
    Now go and check the Method of Payment and see if on that MoP the check box for "Check Number is Mandatory" or "Payment Reference is Mandatory" has been selected.
    If so, uncheck them and try again.

    It might be that the check was posted and only afterwards someone modified the set up of the MoP

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    Zvika Rimalt
    Functional Consultant
    Vancouver BC
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    AXUG Summit - Post


  • 4.  RE: "Check number must be filled in for voucher" error message

    TOP CONTRIBUTOR
    Posted Dec 31, 2018 10:51 AM
    While I was out of the office, our AP manager resolved the issue herself by temporarily unchecking the "Check number is mandatory" checkbox for the MoP.  After canceling the check, she re-checked that checkbox. ​ That checkbox is always supposed to be checked.

    It's possible that this was how our former AP manager fixed the error if/when it came up in the past, but since we ourselves hadn't seen it before, we don't know how often it occurred.  If the error comes up more often then we'll have to analyze the process more thoroughly to see what's causing it.

    ------------------------------
    Rudy Salcedo
    Senior Programmer/Analyst
    LaForce, Inc
    Green Bay WI
    ------------------------------

    AXUG Summit - Post


  • 5.  RE: "Check number must be filled in for voucher" error message

    TOP CONTRIBUTOR
    Posted Dec 31, 2018 02:54 PM
    I'm glad it worked...

    My advice to you would be to try and look at the root cause making the "cheque number" not getting populated on your transactions.

    When using Dynamics the way it was intended to be used, the check number field is supposed to get get populated automatically at the time of printing the check, and you should not see this error message.

    If it doesn't, as seems to be the case, it probably means that one of the steps your users are taking is incorrect, and disrupt this process.

    ------------------------------
    Zvika Rimalt
    Functional Consultant
    Vancouver BC
    ------------------------------

    AXUG Summit - Post


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