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Delivery remainder causing order to go from Shipped to Loaded.

  • 1.  Delivery remainder causing order to go from Shipped to Loaded.

    Posted 23 days ago

    We installed KB4091799 to fix our issue with delivery remainder causing order to go from Shipped to Loaded.

    This has not resolved the issue and shipped orders are still reverting back to loaded status once deliver remainder is cleared.

    We are on AX 2012 R3 CU13.

    Anyone else experiencing a similar issue?  Thanks!



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    Nicole Aalders
    Bush Brothers & Company
    Knoxville TN
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  • 2.  RE: Delivery remainder causing order to go from Shipped to Loaded.

    TOP CONTRIBUTOR
    Posted 22 days ago
    ​I don't believe any of our clients on that version have the problem your describing - however, the code in that area is fragile :(

    Load status is calculated by Data dictionary/tables/WHSLoadTable/Methods/FindStatus() which summarizes the WHSShipmentTable's ShipmentStatus field. If you cross reference to find out how that is updated, you'll see many methods are updating it instead of a single method. Thus, if you introduce custom code that kicks off one of these methods at the wrong time, it may calculate an unexpected status.

    For example:
    A WHSLoadLine insert will trigger Data Dictionary/Tables/WHSLoadLine/Methods/Insert() which will set the status to either InPacking or InProcess.

    In short, you may have to get a programmer to debug the code to figure out why exactly why it's happening, assuming you have customizations.

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    Tony Zeigler
    Senior Consultant
    Strategic Solutions NW, LLC
    Beaverton OR
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