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Help Searching Customer Account Field 2012 RTM

  • 1.  Help Searching Customer Account Field 2012 RTM

    TOP CONTRIBUTOR
    Posted Dec 19, 2018 11:37 AM
    Hello AXperts.  I am befuddled and looking for help.

    AX 2012 RTM

    We have a user who cannot search on the Customer Account field after personalizing it into Sales and Marketing\Sales Orders\All Sales Orders.

    CustomerAccount
    I can reproduce it under her account.  I cannot reproduce it under my account using the same security as her.  I have also deleted all.auc and .kti files and cleared all usage data.

    Anyone have a clue?

    Thanks!!!

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    Lori Holmes
    Hamamatsu Corporation
    Bridgewater, NJ
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  • 2.  RE: Help Searching Customer Account Field 2012 RTM

    GOLD CONTRIBUTOR
    Posted Dec 20, 2018 08:12 AM
    Hello Lori,

    When she personalizes her screen, does she pull in someone else's saved personalization or add the fields manually?
    I had something somewhat similar to deal with recently, the user could not see certain things such as the account number and customer name.
    She was using someone else's saved personalization. I took the steps you mentioned above, deleted the shortcut to AX and pulled in the most recent shortcut.
    I then pulled in the columns and required fields one by one. This worked.

    Hope this helps.

    Thanks - Rob

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    Robert Harriman
    The Eastwood Company
    Pottstown PA
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  • 3.  RE: Help Searching Customer Account Field 2012 RTM

    TOP CONTRIBUTOR
    Posted Dec 21, 2018 12:04 PM
    Hi Robert...thank you for the reply.

    I can reproduce using a new personalization (after clearing usage data) and using an existing personalization which works for me.  I can also reproduce in our SandBox environment and three different shortcuts.  I feel like it is something associated to her user account, but can still reproduce it even if I give her Sys Admin access.

    Lori

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    Lori Holmes
    Hamamatsu Corporation
    Bridgewater, NJ
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  • 4.  RE: Help Searching Customer Account Field 2012 RTM

    TOP CONTRIBUTOR
    Posted Dec 21, 2018 02:21 PM
    What about a temp profile possibly.  Not sure if she's logging into through a terminal server or local client but maybe she's not really under her own profile but a temp profile.  Just a thought.

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    Mark Zerr
    AX Technical Analyst
    New Sunshine LLC
    Indianapolis IN
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  • 5.  RE: Help Searching Customer Account Field 2012 RTM

    TOP CONTRIBUTOR
    Posted Jan 04, 2019 05:01 PM
    Hi Mark, thank you for the reply - we will check that too!

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    Lori Holmes
    Hamamatsu Corporation
    Bridgewater, NJ
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