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Help Searching Customer Account Field 2012 RTM

  • 1.  Help Searching Customer Account Field 2012 RTM

    TOP CONTRIBUTOR
    Posted 27 days ago
    Hello AXperts.  I am befuddled and looking for help.

    AX 2012 RTM

    We have a user who cannot search on the Customer Account field after personalizing it into Sales and Marketing\Sales Orders\All Sales Orders.

    CustomerAccount
    I can reproduce it under her account.  I cannot reproduce it under my account using the same security as her.  I have also deleted all.auc and .kti files and cleared all usage data.

    Anyone have a clue?

    Thanks!!!

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    Lori Holmes
    Hamamatsu Corporation
    Bridgewater, NJ
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  • 2.  RE: Help Searching Customer Account Field 2012 RTM

    GOLD CONTRIBUTOR
    Posted 26 days ago
    Hello Lori,

    When she personalizes her screen, does she pull in someone else's saved personalization or add the fields manually?
    I had something somewhat similar to deal with recently, the user could not see certain things such as the account number and customer name.
    She was using someone else's saved personalization. I took the steps you mentioned above, deleted the shortcut to AX and pulled in the most recent shortcut.
    I then pulled in the columns and required fields one by one. This worked.

    Hope this helps.

    Thanks - Rob

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    Robert Harriman
    The Eastwood Company
    Pottstown PA
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  • 3.  RE: Help Searching Customer Account Field 2012 RTM

    TOP CONTRIBUTOR
    Posted 25 days ago
    Hi Robert...thank you for the reply.

    I can reproduce using a new personalization (after clearing usage data) and using an existing personalization which works for me.  I can also reproduce in our SandBox environment and three different shortcuts.  I feel like it is something associated to her user account, but can still reproduce it even if I give her Sys Admin access.

    Lori

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    Lori Holmes
    Hamamatsu Corporation
    Bridgewater, NJ
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  • 4.  RE: Help Searching Customer Account Field 2012 RTM

    TOP CONTRIBUTOR
    Posted 25 days ago
    What about a temp profile possibly.  Not sure if she's logging into through a terminal server or local client but maybe she's not really under her own profile but a temp profile.  Just a thought.

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    Mark Zerr
    AX Technical Analyst
    New Sunshine LLC
    Indianapolis IN
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  • 5.  RE: Help Searching Customer Account Field 2012 RTM

    TOP CONTRIBUTOR
    Posted 11 days ago
    Hi Mark, thank you for the reply - we will check that too!

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    Lori Holmes
    Hamamatsu Corporation
    Bridgewater, NJ
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