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Management Reporter will not launch

  • 1.  Management Reporter will not launch

    Posted 30 days ago
    D365 - I have tried to edit and create a new report both in Internet Explorer and in Chrome and Management ReportDesigner.Application never opens.  I have tried the clickonce in chrome.  All I get is nothing.  It will ask if I want to open ReportDesigner.Applicaiton  I click yes.  It says it connecting but nothing ever opens.

    I can loggon to my Manager's computer and it opens just fine.  I can login at someone else's computer that has security access and it does nothing as well.

    I have verified I am running the .Net frame work that is correct.  We are up to date with software updates.  I have to be missing something but have tried everything that I could find on the web.  Anyone have any idea what I don't have setup correctly on my computer.

    #FinanceandOperations #managementReporter
    Thank you for the help


    ------------------------------
    Jennifer Erhard
    Senior Accounting/ERP Analyst
    Kentucky Lottery Corporation
    ------------------------------


  • 2.  RE: Management Reporter will not launch

    GOLD CONTRIBUTOR
    Posted 30 days ago
    Edited by Noah Moseley 30 days ago
    Hi Jennifer.

    Maybe a pop-up blocker on your machine is stopping the window from opening. You might also have to add an exception for the 365 extension that is being blocked. I saw this article on LinkedIn.

    https://www.linkedin.com/pulse/dynamics-365-error-starting-specific-applications-using-baumgarten/



    ------------------------------
    Noah Moseley
    Senior Partner/Consultant
    MSX Group
    Pensacola FL
    ------------------------------



  • 3.  RE: Management Reporter will not launch

    SILVER CONTRIBUTOR
    Posted 29 days ago
    And if using Internet Explorer, this has worked for me and clients also:
    1. Add the AX7/D365 site to Trusted Sites in IE (Internet Options | Security tab | Trusted sites)
    2. Set the Security to Medium-Low (Internet Options | Security tab | Trusted sites | Security level for this zone = Medium-low); Some time when MR OneClick app does not open we need to clean the cache by running:  rundll32 dfshim CleanOnlineAppCache​


    ------------------------------
    Derek Krebs
    Sr Consultant
    MSX Group
    derek.krebs@msxgroup.com
    ------------------------------



  • 4.  RE: Management Reporter will not launch

    SILVER CONTRIBUTOR
    Posted 29 days ago
    Hi Jennifer,

    I have experienced this many times when running MR or opening workflow configurations in different D365 environments.  Derek's suggestion to clean the cache is the one that I have used for at least a couple years and it seems to work without fail.

    ------------------------------
    Corey Warawa
    Functional Architect
    Liquor Stores North America
    Edmonton AB
    ------------------------------



  • 5.  RE: Management Reporter will not launch

    SILVER CONTRIBUTOR
    Posted 29 days ago
    ...and one other item to share that I had to do for another client:

    https://superuser.com/questions/1252575/unable-to-install-clickonce-application-due-to-security-settings-windows-10



    ------------------------------
    Derek Krebs
    Sr Consultant
    MSX Group
    derek.krebs@msxgroup.com
    ------------------------------



  • 6.  RE: Management Reporter will not launch

    Posted 28 days ago
    I had this occurring and in investigating, found it was throwing errors locally about required components missing.  You do mention ClickOnce, which I presume you're referring to the Meta4 ClickOnce Chrome extension?

    ------------------------------
    Solomon Maricle
    Technical Solutions Architect
    PAR Technology
    Norwich NY
    ------------------------------



  • 7.  RE: Management Reporter will not launch

    Posted 27 days ago
    Thank you all for the suggestions.  I still haven't had any success.  We have tried the statement to clear the cache.  I have also added the trusted sites and the other suggestions.  Anything else anyone has tried?

    ------------------------------
    Jennifer Erhard
    Senior Accounting/ERP Analyst
    Kentucky Lottery Corporation
    ------------------------------



  • 8.  RE: Management Reporter will not launch

    Posted 21 days ago
    Thanks everyone.  Ended up needing Microsoft Package C++ installed on my machine.

    ------------------------------
    Jennifer Erhard
    Senior Accounting/ERP Analyst
    Kentucky Lottery Corporation
    ------------------------------



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