Unified Operations & Dynamics AX Forum

Expand all | Collapse all

Alternative Item Sales Orders

  • 1.  Alternative Item Sales Orders

    GOLD CONTRIBUTOR
    Posted 23 days ago
    Hello All,

    I'm testing out the use of alternative items in a sales order. When the item switches to the alternative, the line status is "Canceled". Is there a parameter or something i'm missing? Also, is there a way to automate this feature without the user having to click ok?

    Dynamics AX 2012 R3

    Many Thanks

    ------------------------------
    Robert Harriman
    The Eastwood Company
    Pottstown PA
    ------------------------------


  • 2.  RE: Alternative Item Sales Orders

    TOP CONTRIBUTOR
    Posted 18 days ago
    Hi Robert,

    When using the alternative item and you want to get rid of the confirmation dialog, you should consider a customization. There is no parameter for it. I don't have the issue that the line status is changing to cancelled. Did you provide a quantity already?

    ------------------------------
    kind regards,

    André Arnaud de Calavon
    Solution Architect, Microsoft MVP - Microsoft Dynamics Business Solutions
    ------------------------------



  • 3.  RE: Alternative Item Sales Orders

    GOLD CONTRIBUTOR
    Posted 17 days ago
    Hello André Arnaud de Calavon,

    I did not get to the quantity yet, the alternative item dialog is presented first, then the item switches and it's canceled.

    Thanks

    ------------------------------
    Robert Harriman
    The Eastwood Company
    Pottstown PA
    ------------------------------



  • 4.  RE: Alternative Item Sales Orders

    TOP CONTRIBUTOR
    Posted 12 days ago
    Hi Rob,
    Do you have any modifications that you are aware of? I also am not familiar with any standard functionality that would cause this. When clicking OK in the prompt that the line will be updated, the item should be switched and the line should remain as "Open order."

    Thanks
    Drew

    ------------------------------
    Andrew Lencsak
    Senior Application Consultant/Solution Architect
    eBECS Limited
    Atlanta GA
    ------------------------------