D365 Finance & Operations and Dynamics AX Forum

  • 1.  Reversing Credit Notes

    Posted 24 days ago
    Hi Everyone,
    We just rolled out a returns process utilizing the credit note feature on a sales order(solution from this group, so thank you!).
    Unfortunately a credit note was added with scrap flag on (so inventory wasn't affected) and this was invoiced in error.  The user removed the line and issued the credit note without the scrap flag and then issued another re-bill line with the correction.  My question is how do I reverse the initial credit note that was removed so the ledger reflects the correct amount.  I am open to a solution that happens within the sales order or in the ledger.
    Thanks in advance.

    Tabitha Arneson
    BlueCrest Inc
    The first step toward cloud success. - Migrate from AX to D365 with expert guidance from Microsoft. I'm Ready

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