D365 Finance & Operations and Dynamics AX Forum

Use of Gift Card Fields in d365FO

  • 1.  Use of Gift Card Fields in d365FO

    Posted Mar 29, 2019 01:28 PM
    Sharing lesson learned on gift card fields on sales orders.  We tried to re-purpose one of the fields so we would not have to create a custom field (and have to update entities, oData, etc).  Seemed innocent enough, use one of the many fields already there and just re-label it.  We are trying to minimize customizations to ease of upgrading.

    You can enter data into the field and it appears to save - but when you re-open the order its empty.  No error message.

    So I opened a MS ticket - went thru the normal process to demonstrate its re-producible and not broken because of a customization.  After a month of back/ forth, MS came back with this:   "update from our engineering team stating that the issue is a Design behavior..   The reason why fix or workaround was not provided because gift cards are only supported if the sales order is created through the call center sales order process."

    I'd not seen any doc or error messages about these fields, so am sharing in case someone searches on it...

    #UnifiedOperations #Functional​​​

    chris south
    SixAxis/ SafeRack
    Andrews SC
    Academy - Online Interactive Learning from Experts

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