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Days Sales Outstanding ou D365 Credit Management

  • 1.  Days Sales Outstanding ou D365 Credit Management

    Posted Mar 05, 2021 02:36 PM
    Team, I have  access my credit collections setup credit and collections parameters -credit-credit management statistics  and included my parameters.  I than  reviewed the credit statistics in the customer master for the DSO  and there is a negative dollar amount .   There were no credits issued for this customer . Do you know why this happens? Is there something I am missing?Image

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    Sylvia Dixon
    BlueCrest Inc
    Danbury
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  • 2.  RE: Days Sales Outstanding ou D365 Credit Management

    SILVER CONTRIBUTOR
    Posted Mar 08, 2021 02:44 PM
    We went live with Credit and Collections back in October and no one answered my questions either... I have no clue why I have negative info in my statistic information either. That is the one field that has never changed...

    The other information does update correctly, as far as I can tell, but this is one field that does not seem to work

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    Mara Taylor
    Credit Manager
    Kent Water Sports Holdings, LLC
    Snoqualmie WA
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  • 3.  RE: Days Sales Outstanding ou D365 Credit Management

    Posted 14 days ago
    Can you please share your Credit & Collections Parameters-->Credit-->Credit Management statistics screen shows?

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    Wendy Muar
    Lead Functional Consultant
    GraVoc; Peabody, MA
    www.gravoc.com
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  • 4.  RE: Days Sales Outstanding ou D365 Credit Management

    Posted 13 days ago
    I have included the parameters in the credit collection module.

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    Sylvia Dixon
    BlueCrest Inc
    Danbury
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  • 5.  RE: Days Sales Outstanding ou D365 Credit Management

    Posted 12 days ago
    Have you tried changing the inputs?  Try 1 and 2 and see what changes.  6 and 12 should work.  Do you have Sales order invoices or just Free Text Invoices on your customer balances?

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    Wendy Muar
    Lead Functional Consultant
    GraVoc; Peabody, MA
    www.gravoc.com
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