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Lost admin access and many modules from VM environment

  • 1.  Lost admin access and many modules from VM environment

    Posted Sep 07, 2020 10:21 AM
    Hi all,

    Today, I lost all admin access to the environment. Similarly, lot of modules have disappeared. This happened when I put the VM into maintenance mode and made couple of changes to the license configuration. Other admins on this environment are facing same issue. When I try to go into SysConfiguration, get the following error message.

    Access Denied: You do not have sufficient permissions to open the menu item sysconfiguration.

    Is there any way to re-set the licence configuration to factory settings without loosing data?

    Thanks,

    Amit



    ------------------------------
    Amit Bhawalkar
    Manager, Business Systems
    GEW (EC) Limited
    Crawley
    ------------------------------
    The first step toward cloud success. - Migrate from AX to D365 with expert guidance from Microsoft. I'm Ready


  • 2.  RE: Lost admin access and many modules from VM environment

    Posted Sep 08, 2020 03:21 AM
    It seems that your user account does not have the System Administrator role. Maybe you are not logged in with the right account.

    ------------------------------
    Miha Vuk
    Docentric
    Kranj
    ------------------------------

    The first step toward cloud success. - Migrate from AX to D365 with expert guidance from Microsoft. I'm Ready


  • 3.  RE: Lost admin access and many modules from VM environment

    Posted Sep 08, 2020 10:38 AM

    Hi Miha,
    Thanks for your reply. I do have system administrator role. I am also listed on LCS as Environment Admin. However, the problem started when I put the VM in maintenance mode and incorrectly (by the looks of it) turned off Commerce Essential Keys from configuration key group of the license configurator. I wanted to turn off Dynamics for Retail Essentials. Once the maintenance mode was switched off, I could sign into the environment, but with very few modules, most of which are reporting. I am unable to go into license configuration anymore to revert the setting.
    Hope this helps,

    Regards,
    Amit



    ------------------------------
    Amit Bhawalkar
    Manager, Business Systems
    GEW (EC) Limited
    Crawley
    ------------------------------

    The first step toward cloud success. - Migrate from AX to D365 with expert guidance from Microsoft. I'm Ready


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