Below is the response I got on the ticket with them. Doesn't look like they'll be able to fix it if it is a MS problem. I just wonder why it shows up recently and hasn't before. We never saw this before upgrading to 10.0.25 in mid-April.
This will not be anything that is fixed with our software as it is a Microsoft error that is being displayed.
If you do not want to create empty statements, you do not have to. The setting for this is in Treasury Automation Suite parameters as well as being located on each TAS bank account set up, you could just disable them.
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Kerstin Newman
Business Analyst
StarTech.com
London ON
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Original Message:
Sent: May 05, 2022 06:16 PM
From: David Hoekman
Subject: error executing code: logarithm of zero or of a negative value
@Kerstin Newman - Thanks for the info. Did SK indicate that it is a bug that would be fixed in a later version, or if it's just the way it is?
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David Hoekman
Business Systems Analyst
Bill & Melinda Gates Foundation (BMGF)
Seattle WA
Original Message:
Sent: May 05, 2022 02:54 PM
From: Kerstin Newman
Subject: error executing code: logarithm of zero or of a negative value
We had that error too, sent a message to SKG and they said the error pops up when you try to create empty statements, i.e. no transactions on them. You can disable creating statements if there are no transactions in the TAS parameters under Electronic Bank Reconciliation "Create statements if no transactions".
It doesn't impact the functionality of the bank reconciliation and statement creation.
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Kerstin Newman
Business Analyst
StarTech.com
London ON
Original Message:
Sent: May 05, 2022 02:07 PM
From: David Hoekman
Subject: error executing code: logarithm of zero or of a negative value
Hello, We just started seeing this error now too. Were you able to find a solution?
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David Hoekman
Business Systems Analyst
Bill & Melinda Gates Foundation (BMGF)
Seattle WA
Original Message:
Sent: Feb 08, 2022 08:20 AM
From: Richard Malouin
Subject: error executing code: logarithm of zero or of a negative value
Hello,
Does someone already got this message when executing a Bank rec: "error executing code: logarithm of zero or of a negative value"?
Thanks
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Richard Malouin CPA, CGA
Senior analyst
PSP Investments
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