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Inability to view projects in certain legal entities

  • 1.  Inability to view projects in certain legal entities

    TOP CONTRIBUTOR
    Posted Apr 29, 2020 12:49 PM
    I have a few users who are unable to see Projects only in one legal entity.

    They can see the projects from other legal entities.

    I have other users who can see projects across all legal entities.

    There are no filters on the grid that are preventing the display of the projects.

    When I look at the users who are unable to see the projects in one legal entity, their roles have access to all legal entities (same as users that can see projects across all legal entities).

    We are using XDS with restrictions based on the Business unit financial dimension. The users who can and cannot see projects do have different XDS restrictions. However, when I copy the same XDS restrictions from the user that can see all projects to the one that can't and that did not make a difference.

    Does anyone know if there are additional controls that may be preventing this?

    Cheers,

    ------------------------------
    Christopher Ho Yee
    Altius Consulting
    Richmond BC
    ------------------------------
    Academy - Online Interactive Learning from Experts


  • 2.  RE: Inability to view projects in certain legal entities

    MICROSOFT MVP
    Posted Apr 30, 2020 09:12 AM
    Christopher,

    If the roles assigned to both users are exactly the same and the exact same XDS policies are applied then it should no longer be a security issue as both users should have the same security access. The one thing I've seen have an affect like this is some sort of erroneous or misconfigured user personalization. Have you tried clearing them for the users having the issue just to validate?

    https://docs.microsoft.com/en-us/dynamics365/fin-ops-core/fin-ops/get-started/personalize-user-experience#administration-of-personalizations

    ------------------------------
    Alex Meyer
    Director of Dynamics AX/365 for Finance & Operations Development
    Fastpath
    Des Moines, IA
    ------------------------------

    Academy - Online Interactive Learning from Experts


  • 3.  RE: Inability to view projects in certain legal entities

    TOP CONTRIBUTOR
    Posted 28 days ago
    if some users could see and others cannot then should check security role access for organization hierarchy

    ------------------------------
    Best Regards
    Rahul Mohta
    Partner - Real Dynamics
    ------------------------------

    Academy - Online Interactive Learning from Experts


  • 4.  RE: Inability to view projects in certain legal entities

    TOP CONTRIBUTOR
    Posted 28 days ago
    Thanks for the feedback Alex and Rahul.

    Alex, we did clear all their usage data and personalizations.

    Rahul, we did confirm that the user has access to all legal entities for every role.

    We have a technical resource looking at the queries to see if that reveals anything. We're awaiting to see what comes of that.

    ------------------------------
    Christopher Ho Yee
    Altius Consulting
    Richmond BC
    ------------------------------

    Academy - Online Interactive Learning from Experts


  • 5.  RE: Inability to view projects in certain legal entities

    MICROSOFT MVP
    Posted 28 days ago
    Hi Christopher,

    If you are able to reproduce it with the same users in a test environment, you can try to add the system administrator role. If the user then can see all projects correctly, it is for sure related to security. If they still can't see them in this legal entity, it is a configuration.

    ------------------------------
    kind regards,

    André Arnaud de Calavon
    Product manager, Microsoft MVP - Microsoft Dynamics Business Solutions
    ------------------------------

    Academy - Online Interactive Learning from Experts


  • 6.  RE: Inability to view projects in certain legal entities

    TOP CONTRIBUTOR
    Posted 27 days ago
    Thanks Andre.

    Yes, we did try that and they can see the Projects when we added System administrator. We did narrow it down to security, but just can't seem to see where. The user has access to all legal entities for all roles.

    We're still investigating, but seems to me that there is some XDS table that is not updating. Will likely end up recreating the user as a last resort.

    ------------------------------
    Christopher Ho Yee
    Altius Consulting
    Richmond BC
    ------------------------------

    Academy - Online Interactive Learning from Experts


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