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Workflow RequestChange notification

  • 1.  Workflow RequestChange notification

    SILVER CONTRIBUTOR
    Posted Aug 10, 2020 07:06 PM
    Hi,
    In my workflow designs, I have entered Notification text for the RequestChange event, for example:
    %Workflow.Last action user% has requested changes to line %Vendor tax invoice lines.LineNum% of vendor %Vendor invoices.InvoiceAccount%'s invoice no. %Vendor tax invoice lines.Vendor invoices.Num% (in %Vendor invoices.Source document line.Accounting distributions.AccountingLegalEntity%).

    However, when the workflow originator receives the notification of the request for a change, the text that I included in the workflow design is not in the notification.  Instead, the originator receives the following:
    The current record has been returned to you, or you have been asked to make a change. Perform any required actions and choose resubmit to resume processing.
    This is close to useless because this text does not identify which particular workflow submission needs to be changed

    How can I get the notification to include my notification text?

    Thanks in advance!

    ------------------------------
    Paul Ceely
    Group ERP Functional Support Specialist
    Britax
    Fort Mill, SC, USA
    ------------------------------
    The first step toward cloud success. - Migrate from AX to D365 with expert guidance from Microsoft. I'm Ready


  • 2.  RE: Workflow RequestChange notification

    Posted 25 days ago

    Hi Paul, did you ever come up with a solution here?

    Thanks,
    Clint

    ------------------------------
    Clint Meade
    Keypath Education, LLC
    Lenexa KS
    ------------------------------

    The first step toward cloud success. - Migrate from AX to D365 with expert guidance from Microsoft. I'm Ready


  • 3.  RE: Workflow RequestChange notification

    SILVER CONTRIBUTOR
    Posted 22 days ago
    Hi Clint,

    I've learned that the notification text does not appear in the work details, but can be sent out in a notification email.  The notification text can be pulled into the email by using %message% in the email message. Here is a helpful article I found that explains it in more detail.
    Best regards,



    ------------------------------
    Paul Ceely
    Group ERP Functional Support Specialist
    Britax
    Clover SC
    ------------------------------

    The first step toward cloud success. - Migrate from AX to D365 with expert guidance from Microsoft. I'm Ready


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