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Accounts Payable: Accounts Payable > Vendors > All Vendors Select the vendor account for the marked document Invoice > Settle > Settle transactions
This will open the Settle Transactions form. On this form: Select the marked document Inquiry > Specifications
Accounts Receivable: Accounts Receivable > Customers > All Customers Select the customer account for the marked document Collect > Settle > Settle transactions
If the marking document can be located with the Specifications form, first attempt to open the Settle Transactions form from that document. If there are no results on any View of the Specifications form or if the customer is not able to unlock the marked document after finding the competing process from the Specifications form, then the customer should run the consistency checker.
Run consistency checker by following these steps:
It is probably the parameters he is using in the Payment Journal:
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