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D365 WMS Android app disconnecting issue

  • 1.  D365 WMS Android app disconnecting issue

    SILVER CONTRIBUTOR
    Posted Aug 04, 2020 08:47 AM

    Hi Everyone,

     We implemented the Advanced WMS module. While using the HHT(Android) device in between its showing error network subsystem is down even there is no network issue it happens randomly in a few devices total we using 10 devices.

    After restart device only it's connecting again. Any idea!!

    #WarehouseManagement



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    Abrar Ahamed
    Arla Foods - Saudi Arabia
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    The first step toward cloud success. - Migrate from AX to D365 with expert guidance from Microsoft. I'm Ready


  • 2.  RE: D365 WMS Android app disconnecting issue

    Posted Aug 05, 2020 08:00 AM
    Abrar,

    A couple of questions - Does it only show this on random devices?  Do you get this error when using the WMS app on a hard wired PC?  Are you using WWAN to connect, or Wi-Fi to local AP's?  If local AP, what AP's are you using (brand)?  What is the environment (Warehouse building, or Manufacturing floor)?  Does this happen in the same space?

    Thanks,

    Jeremy

    ------------------------------
    Jeremy Knight
    Director, Information Technology
    Ortec, Inc.
    Easley SC
    ------------------------------

    The first step toward cloud success. - Migrate from AX to D365 with expert guidance from Microsoft. I'm Ready


  • 3.  RE: D365 WMS Android app disconnecting issue

    SILVER CONTRIBUTOR
    Posted Aug 05, 2020 01:42 PM
    Hi,
    Thanks for your reply.
    1. We have a total of 10 devices it happen almost all devices but not at the same time so I think it's not a problem of devices.
    Eg: If we using 4 devices at a time it happens with anyone of devices.
    2. Once disconnected still HHT IP is pingable but application showing the same error(Network subsystem down) after restart the device app working fine.
    3.We using WIFI Connections to connect HHT.
    4. We use devices in warehouse(Ambient, refrigerated, and Freezer). It's not happening in a specific place.


    ------------------------------
    Abrar Ahamed
    Arla Foods - Saudi Arabia
    ------------------------------

    The first step toward cloud success. - Migrate from AX to D365 with expert guidance from Microsoft. I'm Ready


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