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Positive Pay Troubleshooting

  • 1.  Positive Pay Troubleshooting

    Posted Aug 07, 2019 12:33 PM
    Our company recently completed testing of the positive pay format for accounts payable. We were able to generate positive pay files successfully in July, but since August 1, we have not been able to generate a file. No errors are showing, but nothing posts in the Positive Pay File Summary. We have not had a code release since mid-July. Our other positive pay format for refund checks is still working perfectly.
    Any ideas on what could typically cause this problem?

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    Jen Walker
    Duluth Trading Company
    Belleville WI
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    Conference-AXUG_200x200


  • 2.  RE: Positive Pay Troubleshooting

    TOP CONTRIBUTOR
    Posted Aug 08, 2019 03:14 PM
    Hi Jen

    Restart ebanking services and server, in case if it doesnt help restart AOS services, thats we usually did

    Kind regards
    Conference-AXUG_200x200


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