D365 Finance & Operations and Dynamics AX Forum

Expand all | Collapse all

Reports look different depending on server

  • 1.  Reports look different depending on server

    TOP CONTRIBUTOR
    Posted Nov 11, 2019 12:44 PM
    Hello AXperts!

    We are on AX 2012 RTM.  The issue I need help with is when viewing a report (ex: invoice, packing slip) the report displays differently depending on where I run the report from.

    I am viewing invoices from Accounts Receivable\Inquiries\Journals\Invoice Journal\Print Preview\Original Preview.  When the invoice displays on the screen the invoice displays with missing fields and missing data, almost as if it is displaying the wrong form.  However, when the invoice is saved as PDF or printed to printer, it displays as expected.  It is only when viewing from AX that the form is incorrect.

    The situation does not present itself for all users and not on each terminal server.  Example:

    Using my AX account 'Lori Holmes' when viewed from:
    Terminal Server 1:  Display is incorrect
    Terminal Server 2:  Display is incorrect
    Terminal Server 3:  Display is correct

    Using a different AX account when viewed from:
    Terminal Server 1:  Display is incorrect
    Terminal Server 2:  Display is correct
    Terminal Server 3:  Display is correct

    Based on the results I know there is not a permissions issue, but an issue per user profile per terminal server.  The results are the same if I attempt to view a packing slip or other report.

    Wondering if anyone has seen this before.

    Thank you in advance.

    ------------------------------
    Lori Holmes
    Hamamatsu Corporation
    Bridgewater, NJ
    ------------------------------
    Conference-AXUG_200x200


  • 2.  RE: Reports look different depending on server

    Posted Nov 11, 2019 05:53 PM
    How many AOS servers do you have ? Did you check if this is happening to users who are connected to same AOS server ?

    ------------------------------
    Sukrut Parab
    Hitachi Solutions America, Ltd.
    Irvine
    ------------------------------

    Conference-AXUG_200x200


  • 3.  RE: Reports look different depending on server

    SILVER CONTRIBUTOR
    Posted Nov 12, 2019 08:17 AM
    Lori,

    That sounds like a print driver problem. We have experienced the same thing, although we run Ax 2009. We run on remote desktop and have 3 RDP servers in the farm. We use a combination of redirected printers and Thin Print. In all cases where one user could print an invoice correctly and another could not, it turned out to be their default printer and/or print driver. How is printing managed on your terminal servers? Do you have roaming profiles or does each user have a profile on each terminal server? It can get very convoluted depending on your user and printer setup on the terminal servers.

    ------------------------------
    Randy VanDeMaat
    Micro Matic USA Inc.
    Brooksville FL
    ------------------------------

    Conference-AXUG_200x200


  • 4.  RE: Reports look different depending on server

    TOP CONTRIBUTOR
    Posted Nov 12, 2019 09:45 AM
    Lori, try redeploying the reports.  Deleting the user's Class usage data, and deleting the AUC files on user's PCs (in C:\Users\<userId>\AppData\Local) then having them close/reopen AX has helped us resolve some strange report issues in the past too.

    ------------------------------
    Rudy Salcedo
    Senior Programmer/Analyst
    LaForce, Inc
    Green Bay WI
    ------------------------------

    Conference-AXUG_200x200


  • 5.  RE: Reports look different depending on server

    TOP CONTRIBUTOR
    Posted Nov 12, 2019 09:47 AM
    Hello Sukrut and Randy.  We have three AOS servers and three RDP servers.  We do not use roaming profiles, each user has a profile on each terminal server.  After speaking to my IT colleagues, we feel you may have led us in a good direction regarding print drivers.  We will explore this and respond with our results.

    Thank you so much!!!


    ------------------------------
    Lori Holmes
    Hamamatsu Corporation
    Bridgewater, NJ
    ------------------------------

    Conference-AXUG_200x200


  • 6.  RE: Reports look different depending on server

    Posted Nov 12, 2019 01:56 PM
    Look for Roamin Profile in AX. 
    Check:


    Improve client startup times by configuring clients to use roaming profiles. 04/18/2014; 3 minutes to read; In this article. Applies To: Microsoft Dynamics AX 2012 R3 This topic describes how to configure the Microsoft Dynamics AX client for roaming user profiles in a Remote Desktop Services farm.
    docs.microsoft.com


    Thanks & Regards,
    B.Sc.,MCA,MCP
    Skype ID: pandit.umesh
    Mobile No.: +918179810111



    Conference-AXUG_200x200


  • 7.  RE: Reports look different depending on server

    TOP CONTRIBUTOR
    Posted 21 days ago
    Hello.  I just wanted to provide the resolution we found for this issue, which was screen resolution.

    ------------------------------
    Lori Holmes
    Hamamatsu Corporation
    Bridgewater, NJ
    ------------------------------

    Conference-AXUG_200x200


If you've found this thread useful, dive deeper into User Group community content by role