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Returns with replacement order issue AX 2012 R2

  • 1.  Returns with replacement order issue AX 2012 R2

    TOP CONTRIBUTOR
    Posted Mar 28, 2019 08:50 AM
    Good morning,

    We are trying to process a return and create a replacement order.  I'm able to create the return, register the item, and from the return line, use the replacement option.  However, when I try to do the packing slip I get the following error.

    Field Mode of delivery must be filled in.

    When I created the return, it asked for a mode of delivery and I filled it in, but I still get the error.

    I also added the mode of the delivery field onto the form using a personalization but it is grayed out.

    Any ideas on what I've missed?

    Thanks in advance for your help!

    Sam

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    Sam Clark
    Business Systems Analyst
    Team Technologies
    Morristown TN
    ------------------------------


  • 2.  RE: Returns with replacement order issue AX 2012 R2

    TOP CONTRIBUTOR
    Posted Mar 29, 2019 08:05 AM
    Hello Sam,

    When you created the RMA and the replacement order was presented, did you check the sales order header to make sure the MOD was there?
    Our sales/replacement orders are set up to pull in the MOD from the primary account, however it is sometimes missing, so I train people to always check the sales order header
    for this and a couple of other things.

    Rob

    ------------------------------
    Robert Harriman
    The Eastwood Company
    Pottstown PA
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  • 3.  RE: Returns with replacement order issue AX 2012 R2

    TOP CONTRIBUTOR
    Posted Mar 29, 2019 01:33 PM
    Hi Robert,

    Yes, I checked those things, but it still gave me the error.

    We actually decided to do the replacement order a different way since we had to get a replacement item out to the customer.

    Thanks for your help!

    Sam

    ------------------------------
    Sam Clark
    Business Systems Analyst
    Team Technologies
    Morristown TN
    ------------------------------



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