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Credit for pricing mistakes

  • 1.  Credit for pricing mistakes

    GOLD CONTRIBUTOR
    Posted Dec 11, 2018 02:22 PM
    Edited by Justin Cooper Dec 11, 2018 02:33 PM
    Hi Everyone,
    We are currently reviewing our process for issues credits based on issues related to incorrect pricing. I am curious to know what the "Standard" process would be in D365 to do something like this, such as a credit memo. A scenario would be if we over charged a customer and we need to issue, for example, a $5 credit back.

    Does anyone have any input on this?


  • 2.  RE: Credit for pricing mistakes

    TOP CONTRIBUTOR
    Posted Dec 12, 2018 07:19 AM
    Hi Justin,

    It depends on what exact functionality is used in your system. Is the invoiced created from a free-text invoice, sales order invoice or project invoice?

    Free-text: 
    In this case, you can just create a credit with the difference.
    Sales order: If you want to have the customer/item statistics reporting the correct pricing, you can create a new order where you can set a negative quantity with the wrong invoiced price. A second line will have the positive quantity with the correct price.
    Project invoice: In this case, please indicate the project type and what exactly was invoiced.

    ------------------------------
    kind regards,

    André Arnaud de Calavon
    Solution Architect, Microsoft MVP - Microsoft Dynamics Business Solutions
    ------------------------------



  • 3.  RE: Credit for pricing mistakes

    TOP CONTRIBUTOR
    Posted Dec 12, 2018 11:21 AM
    ​Wholesale business or retail? Dealing with credit cards would add different considerations - but in the wholesale world:
    Sales order with line of negative quantity for same item at original price, followed by a positive quantity replacement at the corrected price.
    This keeps cost of goods sold accurate and makes the accountants happy - but is more work...

    ------------------------------
    Tony Zeigler
    Senior Consultant
    Strategic Solutions NW, LLC
    Beaverton OR
    ------------------------------



  • 4.  RE: Credit for pricing mistakes

    Posted Dec 12, 2018 11:24 AM

    Maybe you want to try :

    Using Microsoft Dynamics AX: The New Dynamics 'AX 7' 5th ed. 2016 Edition

    It's a good introductory book. The author is releasing a new version for D365 FO in January 2019. I used his book to train first-timers in AX.

    Best,

     

    Rabih Charara

    Dynamics AX Consultant

     

     

     



    rcharara@avfuel.com


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  • 5.  RE: Credit for pricing mistakes

    GOLD CONTRIBUTOR
    Posted Dec 13, 2018 12:40 PM
    Thank you for the suggestion on the book, I will look into that when the D365 version becomes available.

    We are currently following the process of entering a sales order with the negative qty at original price and then another line at the correct price. I guess we were just hoping that there would be an easier/better way to go about it - perhaps using the "credit" option on the sales orders.

    ------------------------------
    Justin Cooper
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