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Workline remains in process status

  • 1.  Workline remains in process status

    SILVER CONTRIBUTOR
    Posted Feb 28, 2019 03:02 AM
    #AX2012 #wms #Operations

    ​​Hello!
    After processing work orders with the mobile device with the same worker, the work line status remains in process instead of closed, as shown in the following image:
    Work line status not updated to closed
    We had several works in this case today, any thoughts on how to solve this issue will be appreciated.

    Thank you.



    ------------------------------
    Mario Castellanos
    IT Manager
    Moto Repuestos Monterrey
    Monterrey Mexico
    ------------------------------


  • 2.  RE: Workline remains in process status

    GOLD CONTRIBUTOR
    Posted Feb 28, 2019 10:50 AM
    I had one of my experts look at this, I hope this helps.

    A work order could include purchase orders, transfers and receipts, replenishment, or return orders. The menu item will only process work for the specified type of work order. For example, if you configure a Pallet Picking menu item to process a PalletPick work class, the worker cannot process this work class and a Loading work class.
     


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    Michael Gonzalez
    Account Executive
    Dynamics Resources
    Venon Hills IL
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  • 3.  RE: Workline remains in process status

    SILVER CONTRIBUTOR
    Posted Feb 28, 2019 01:39 PM
    Thank you Michael, I will review your reference.

    ------------------------------
    Mario Castellanos
    IT Manager
    Moto Repuestos Monterrey
    Monterrey Mexico
    ------------------------------



  • 4.  RE: Workline remains in process status

    Posted Mar 04, 2019 12:36 PM
    Hi Mario,

    I would also check "document routing" and "Document routing layouts" forms in Warehouse Management to see if printer setup is correct. I see that printer step in work template has not been executed. It is still showing status "open"

    ------------------------------
    Murat Ozbulgur
    Olympus Solutions Inc.
    Toronto, ON
    www.olympus-solutions.com
    ------------------------------



  • 5.  RE: Workline remains in process status

    SILVER CONTRIBUTOR
    Posted Mar 04, 2019 02:45 PM
    Thank you Murat.

    We had to restart every AOS server, and restart SQL server service. Once restarted, we had to reprocess works, cancelling them and releasing again to warehouse. It seemed to be "rollingback transactions".
    Once restarted, worked as expected.

    Regards,

    ------------------------------
    Mario Castellanos
    IT Manager
    Moto Repuestos Monterrey
    Monterrey Mexico
    ------------------------------



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