D365 Finance & Operations and Dynamics AX Forum

Support Process - Request Types/On going maintenance

  • 1.  Support Process - Request Types/On going maintenance

    Posted Jan 15, 2020 09:44 AM
    I'm part of the Dynamics 365 Finance and Operations implementation team for my company and one of the things we are trying to define now is:
    - when we go live what are the possible Request Types/On-going maintenance that can be requested by the user community
    I want to put a list together with this information so we can properly separate responsibilities (who will be doing what) and also know how we will set up our Service Now Catalog/Request Types for Production Support.  This is for Enhancements and Maintenance only, not for Incidents.
    Have you gone through this process or do you have any suggestion?

    Sandra Buarque
    Ultimate Software
    Fort Lauderdale
    The first step toward cloud success. - Migrate from AX to D365 with expert guidance from Microsoft. I'm Ready

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