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My Cases and Cases Assigned To Me - Nothing in these lists for users

  • 1.  My Cases and Cases Assigned To Me - Nothing in these lists for users

    GOLD CONTRIBUTOR
    Posted Dec 05, 2019 08:43 AM
    Edited by Mark Yankovich Dec 05, 2019 09:09 AM

    Users are not seeing cases that are assigned to them in 'Cases Assigned To Me'.  We have been instead using 'All Cases' and filtering.

    What is the trigger that causes a case to show up in 'Cases Assigned To Me'?  Also - how does 'Cases Assigned To Me' differ from 'My Cases'?

    Thank you!

    #AX2012
    #FinanceandOperations
    #Functional
    #Intermediate

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    Mark Yankovich
    Allegheny Bradford Corporation
    PA
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  • 2.  RE: My Cases and Cases Assigned To Me - Nothing in these lists for users

    Posted Dec 09, 2019 01:10 PM

    Hi Mark,

    Its not something I'm that familiar with but:

    If you were to go to My Cases ( or any form) you can press Ctrl + F3 it will open advanced filter and show what the query for the form is which is - ((OwnerWorker == currentWorker()) && (OwnerWorker != 0))

    Are all the users System Administration Workers linked to their HR workers in under Releations?

    I can see some security privileges with cases and view my queues, is it possible to give them sys admin temporarily to see if they can see cases then? then remove it to rule it out.

    I can see some setup under Organisation Administration > Setup > Cases > Case Categories > *select the case category* > Select Responsibilities - It looks like you can link workers here with responsibilities. 


    Thanks! 



    ------------------------------
    Graeme Thom
    AX Administrator
    Hunter Boot Ltd
    Edinburgh
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