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Case categories > Responsibilities

  • 1.  Case categories > Responsibilities

    TOP CONTRIBUTOR
    Posted 20 days ago
    You can assign Responsibilities to a Case category.

    At the same place, you can assign an Employee to each Responsibility.

    I cannot find anywhere on a Case (or associated Activity) where the Responsibilities assigned to a Case category are important. What is the point of assigning Resposibilities to a Case category.... what does it do?


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    Guy Terry
    Application Consultant
    Annata
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    The first step toward cloud success. - Migrate from AX to D365 with expert guidance from Microsoft. I'm Ready


  • 2.  RE: Case categories > Responsibilities

    Posted 17 days ago
    Guy;

    It's more of what needs to be done and then by whom and can be used in case process flow and workflow

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    Brad Bertchie
    Senior Consultant
    Western Computer
    Oxnard CA
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    The first step toward cloud success. - Migrate from AX to D365 with expert guidance from Microsoft. I'm Ready


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