D365 Finance & Operations and Dynamics AX Forum

RMA - Return Denied - Customer Address Issues (AX 2012 R3)

  • 1.  RMA - Return Denied - Customer Address Issues (AX 2012 R3)

    Posted 26 days ago
    Good morning,
    We have an issue where an RMA is issued to a customer, then ship back the product, and we deny it for a variety of reasons. We flag it as Return Denied in the Disposition Code. However, when we post the packing slip for the positive line (on the RMA), the Delivery Address shows up as our company, and not the customer. Is there any way to have the delivery address set to the customer out-of-the-box? Or is this a code change? Any help would be appreciated.

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    Greg Scarpinato
    Applied Medical Technology, Inc.
    Brecksville OH
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