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RMA Process in D365 Using WMS

  • 1.  RMA Process in D365 Using WMS

    Posted Jun 12, 2019 02:49 PM
    Hi All,

    I am in an Implementation doing D365 using the Advanced Warehouse Management Module. In the RMA process, the Sales order return triggers the RMA Return and put away process. I have the system configured in the main warehouse with a default Receiving Location that is license plate controlled (Auto Generates LP's). The Menu Device Item in the mobile device does not enable me to auto create a License plate upon the receipt process. This would mean that I need to manually create an LP and add it into the mobile device which makes no sense? Am I missing something here?

    RMA & Put Away
    Bug or just a Bad design if i a not missing something. Thanks!



    Joseph Hurylovich
    Owner/Sr. Mfg Consultant


  • 2.  RE: RMA Process in D365 Using WMS

    Posted Jun 13, 2019 04:48 AM
    Hi Joseph
    No, you are not missing anything as there is no Generate licence plate option on the Mobile device menu item for Return order receiving.
    I am aware of two workarounds

    1. Have pre-printed Licence plate labels that as you scan on receipt add the Licence plate record, but this means attaching a label
    2. Use the Return order number as the LP value, which should already be on the item

    Once the item is inspected, you can use one of the Stock movement menu items, both of which contain a Generate Licence plate option.

    This is based on D365FO Update 26.

    Craig Cameron

  • 3.  RE: RMA Process in D365 Using WMS

    Posted Jun 13, 2019 10:43 AM
    Edited by Andrew Lencsak Jun 13, 2019 10:43 AM
    Craig's right, it is a return so the expectation is that you're either receiving back in a License plate that was shipped on the original sales order or assigning a new one when it is received. Pre-printed LPs or using something like the RMA number as he suggested are the two options we have used most heavily on our implementations.


    Andrew Lencsak
    Solution Architect
    DXC Technology
    Atlanta GA

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