We use a pretty simple workflow for Travel and Expense approvals. It is a two-step approval process in AX 2012 R3
Time limit for approval is 2 business days else it will escalate up. Two business days after final escalation will result in expense report rejection.
Lately we have been getting a lot of expense report rejections because our CFO is not approving expense reports in time. He is busy and would like additional time to approve, let's say 10 days. But I don't know how to implement this logic in the AX workflow engine without changing the time-limit for everyone in our managerial hierarchy (Step 2 above).
The logic is simple enough - if expense report is assigned to User Group - CFO (or if user name xxxxx) then allow 10 business days. Is there an approach to accomplish this or is this even possible?Thanks in advance for any assistance!-Justin