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Feedback on posting to the Ideas Website

  • 1.  Feedback on posting to the Ideas Website

    TOP CONTRIBUTOR
    Posted 15 days ago
    I would like to hear from the user community on their experience with the D365 Ideas webpage where users can post and vote for suggestions for improvements.  I've explored this site in the past and have made some fledgling posts, but I will confess that it seems akin to prayer and I'm unaware of a strong relationship between the top performing ideas and the product roadmap.  I also find that my job of managing D365 leaves little time to use the ideas site more effectively.  This may have more to do with my company's staffing of resources to support D365.

    How often are you visiting the ideas website and reviewing others posts?   Have you posted or voted for an idea that was implemented?  If so, what was the timeframe?

    Thanks.

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    Mark Schurmann
    Accounting Systems Manager
    Automobile Protection Corp
    Norcross GA
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    The first step toward cloud success. - Migrate from AX to D365 with expert guidance from Microsoft. I'm Ready


  • 2.  RE: Feedback on posting to the Ideas Website

    Posted 11 days ago
    Hi Mark,

    I find this is the place Microsoft sends you if you log an issue about something that they have deemed "works as designed". I had an issue with the advanced bank rec that was actually a regression and the product team refused to acknowledge as such. I was told to log my "idea". When I looked in Ideas, I actually found the issue posted by someone else and I voted on it, but with a couple votes it goes nowhere, I then put it out company wide to go vote on it and my colleagues did. In the meantime, I refused to let Microsoft archive my case. When I asked them to go look at how many votes the idea now had and I was told most of the votes didn't count because they were all one company's email address (ours) and that several customers have to vote on it, because they won't make changes for one or two customers. I then posted in this group to get people to vote to help me out and I offered to vote on anyone's ideas if they needed. It went nowhere. What did help, was not Ideas, but refusing to let Microsoft close my issue. We even got to the point where we had a meeting with the manager of that product team and found out that the change was made due to ONE customer logging an issue that the advanced bank rec matching should work a certain way (incorrectly to anyone who actually does a bank rec). We also found out that there were no notes on the change to give a good reason why it was done and the manager we spoke to was new and had no answers for us. It took about 6 months, but I heard that what I wanted fixed would be a new feature option switch in 10.0.14 that you can turn on.

    To me, Ideas is not useful. There are thousands of ideas there and I believe votes play a very small part of what actually makes its way into the product. Here is a little meme I made during that frustrating time.



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    Esther Paradoski
    Ducks Unlimited Canada
    Stonewall MB
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    The first step toward cloud success. - Migrate from AX to D365 with expert guidance from Microsoft. I'm Ready


  • 3.  RE: Feedback on posting to the Ideas Website

    SILVER CONTRIBUTOR
    Posted 10 days ago
    I second everything Esther wrote, as that has been my experience multiple times over.  Ideas is where Microsoft support buries bugs they don't want to deal with.  I've created a few and voted on a few, and have seen no discernible action.  I interact with it when forced to but otherwise don't take it seriously in any way.

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    Ben Morgan
    M3 Engineering & Technology Corp
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    The first step toward cloud success. - Migrate from AX to D365 with expert guidance from Microsoft. I'm Ready


  • 4.  RE: Feedback on posting to the Ideas Website

    SILVER CONTRIBUTOR
    Posted 10 days ago
    Edited by Corey Warawa 9 days ago
    Hi Mark,

    I agree with both Esther and Ben.  I have visited the site many times, voted for many ideas and posted at least a dozen of my own (primarily in the Requisition to PO process).  Unfortunately, it really seems like a black hole.  I do not believe that many users spend much time on the site considering the number of votes that I see.  Moreover, I really do not believe that Microsoft pays much attention to anything that is posted.

    To-date, I am only aware of one idea that has ever been implemented and, I believe, that was mainly because it came from a large company that was working directly with Microsoft on their implementation.

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    Corey Warawa
    Functional Architect
    Liquor Stores Limited Partnership
    Edmonton AB
    ------------------------------

    The first step toward cloud success. - Migrate from AX to D365 with expert guidance from Microsoft. I'm Ready


  • 5.  RE: Feedback on posting to the Ideas Website

    TOP CONTRIBUTOR
    Posted 10 days ago
    Sounds like a good topic for the next in-person D365UG Summit event, if a representative from Microsoft appears and takes questions.

    I'm curious though: How do you decide whether something that doesn't work the way you need it to in D365 is something that Microsoft must fix, vs. "fixing" it yourself through an extension? (or whatever they call modifications in D365 these days)

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    Daniel Zook
    Director of IT
    Lehman's
    Dalton OH
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    The first step toward cloud success. - Migrate from AX to D365 with expert guidance from Microsoft. I'm Ready


  • 6.  RE: Feedback on posting to the Ideas Website

    SILVER CONTRIBUTOR
    Posted 9 days ago
    Hi Daniel,

    I'm not sure that any of us are indicating that these are "must fix" items.  I ask myself this question before I decide to post an idea: "Is this a change that many D365 customers would find useful or is this unique to our business?"

    We have built several extensions to meet our specific organizational needs, however, in my opinion, there are many improvements that could be made to D365 that would enhance user uptake and buy-in and make the system more useful and user friendly overall.  To me, this is part of the evolution of a quality product.

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    Corey Warawa
    Functional Architect
    Liquor Stores Limited Partnership
    Edmonton AB
    ------------------------------

    The first step toward cloud success. - Migrate from AX to D365 with expert guidance from Microsoft. I'm Ready


  • 7.  RE: Feedback on posting to the Ideas Website

    TOP CONTRIBUTOR
    Posted 2 days ago
    Hi -

    Thanks for the feedback on the Ideas page. Always appreciated and we seriously mean that.

    Your feedback did bubble up within the organization and I would expect the Ideas experience to improve.

    Thanks....Dave



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    Dave Phillips
    Sr Support Escalation Engineer
    Microsoft
    Fargo ND
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    The first step toward cloud success. - Migrate from AX to D365 with expert guidance from Microsoft. I'm Ready


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