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Customer Reimbursement description

  • 1.  Customer Reimbursement description

    Posted Feb 27, 2020 08:59 PM
    Hi All,

    We have been using the customer reimbursement functionality for some time now however it shows on both the Customer and Vendor site with no Tax Invoice number and no description.
    I have attached a screenshot showing what it looks like currently on both sides.



    Does anyone know if there is any functionality (perhaps with in the default descriptions) to set it up so that these transactions at least have a description?

    In addition - on the Customer side the option to add an attachment is greyed out. Does anyone know what table this is so I can add it in the active document tables?




    Thanks,
    Cara

    ------------------------------
    Cara Sinclair
    Financial Systems Controller
    Rise Network Inc.
    ------------------------------
    Academy - Online Interactive Learning from Experts


  • 2.  RE: Customer Reimbursement description

    D365UG/AXUG ALL STAR
    Posted Mar 02, 2020 09:37 AM
    Hi Cara,

    The description is not related to tax - it is coming from the payment journal lines. It looks like you may have configured your screen to add new fields or see things differently than the out of the box setup, which put the Tax next to Description.

    Description on payment journal lines


    Also, where you are trying to add an attachment to the voucher, that has to be done on the originating document (such as the sales order) and it will flow through to the Invoice. Attachments cannot be added to a posted invoice.

    ------------------------------
    Kelly Kane
    Customer Experience Manager
    Ellipse Solutions LLC
    Dayton OH
    ------------------------------

    Academy - Online Interactive Learning from Experts


  • 3.  RE: Customer Reimbursement description

    Posted Mar 02, 2020 07:35 PM
    Hi Kelly,
    Thanks for replying.
    As this is related to a customer reimbursement (Accounts Receivable > Periodic Tasks > Reimbursement) there is no originating document such as a sales order. The transaction is created and posted against the customer with no option to add any attachments. I was just hoping there was a table that I could set up in active document tables to allow adding an attachment to a posted invoice.
    This is the same for the description on that transaction. I was hoping there was something i could set up in default descriptions to allow reimbursements to default o a particular description so that my AR team could at least identify that it was a reimbursement. I have done something similar for free text invoice descriptions but can't seem to find the option for reimbursements.

    Thanks,
    Cara

    ------------------------------
    Cara Sinclair
    Rise
    ------------------------------

    Academy - Online Interactive Learning from Experts


  • 4.  RE: Customer Reimbursement description

    D365UG/AXUG ALL STAR
    Posted Mar 04, 2020 08:54 AM
    One option to differentiate that this is related to a Reimbursement would be to set up a unique number sequence for it. Right now, you are using ## #### for reimbursements (based on your screenshot) but you could change the number sequence to something meaningful like REIMB-#####.

    Go to Accounts receivable > Setup > Accounts receivable parameters > Number sequences and you can see your number sequence for Reimbursements there.

    ------------------------------
    Kelly Kane
    Customer Experience Manager
    Ellipse Solutions LLC
    Dayton OH
    ------------------------------

    Academy - Online Interactive Learning from Experts


  • 5.  RE: Customer Reimbursement description

    Posted Mar 09, 2020 12:57 AM
    Thanks Kelly, that was my next option.

    ------------------------------
    Cara Sinclair
    Financial Systems Controller
    Rise Network Inc.
    ------------------------------

    Academy - Online Interactive Learning from Experts


  • 6.  RE: Customer Reimbursement description

    SILVER CONTRIBUTOR
    Posted 8 days ago
    Has anyone figured out if, when the ap invoice gets paid, if there is a way to get a description to print on the payment stub for these reimbursements?

    Thanks!

    ------------------------------
    Jonathan Struble
    Campus Management Corp.
    ------------------------------

    Academy - Online Interactive Learning from Experts


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