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AX2009 - Sales Order Invoice Issue - Physical updating quantity in the inventory unit Pcs must be other than zero.

  • 1.  AX2009 - Sales Order Invoice Issue - Physical updating quantity in the inventory unit Pcs must be other than zero.

    Posted 18 days ago
    ​Hello all,

    We are currently using 2009 and keep running into an issue invoicing sales orders.  Our sales orders are only used for Intercompany so the invoicing is used for GL settlement only and no AR.

    Example:
    There are two open packing slips for the same part number but different batch #s.  One is for -100 and the other is for 100.  If we try to post them together we get : "No lines for posting or quantity = 0, Posting has been canceled."  If we try to post them together, we get "Physical updating quantity in the inventory unit Pcs must be other than zero."

    We have tried running a consistency check, adding in more shipment quantities, changing the batch number on the SO line, and asking IT (no help there).  They are all whole integers so no Rounding issues.

    We also have the issue where the packing slips don't net to zero, -3 and 1250 quantities.

    Does anyone have any suggestions on what else we can try or instructions we can give to IT?

    Thanks.


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    Jennifer
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    The first step toward cloud success. - Migrate from AX to D365 with expert guidance from Microsoft. I'm Ready


  • 2.  RE: AX2009 - Sales Order Invoice Issue - Physical updating quantity in the inventory unit Pcs must be other than zero.

    MICROSOFT MVP
    Posted 15 days ago
    Hi Jennifer,

    Can you tell how you create the invoices? What selection parameters did you choose? Are you defaulting the quantity from the posted packing slips?

    ------------------------------
    kind regards,

    André Arnaud de Calavon
    Product manager, Microsoft MVP - Microsoft Dynamics Business Solutions
    ------------------------------

    The first step toward cloud success. - Migrate from AX to D365 with expert guidance from Microsoft. I'm Ready


  • 3.  RE: AX2009 - Sales Order Invoice Issue - Physical updating quantity in the inventory unit Pcs must be other than zero.

    Posted 14 days ago
    We default to quantity by Packing Slip, but have tried all of the other parameters with no success.

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    Jennifer Knight
    Globus
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    The first step toward cloud success. - Migrate from AX to D365 with expert guidance from Microsoft. I'm Ready


  • 4.  RE: AX2009 - Sales Order Invoice Issue - Physical updating quantity in the inventory unit Pcs must be other than zero.

    GOLD CONTRIBUTOR
    Posted 13 days ago
    Good Morning,

    We have encountered this issue before and when Invoicing there is a small quantity that may be causing the problem.

    On the Invoice, switch to the line details and  you will need to make the delivery remainder zero.  This may help in resolving your query.



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    Erica Burns
    AX Consultant
    Omnia Group (PTY) LTD
    Johannesburg
    ------------------------------

    The first step toward cloud success. - Migrate from AX to D365 with expert guidance from Microsoft. I'm Ready


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