Hi Thomas,
Are they working with multiple browser tabs open? Or do they have multiple environments open? (Test and Production, for example)
Or is this right when they attempt to get into the environment?
There was a time when Firefox was the preferred browser for D365, but in my experience it's fallen to the side because of things like this. Even MSFT Edge has become unstable when using D365. As a general rule I do all of my work in Chrome now and tend to point customers in the same direction.
I do still get kicked out of Sandbox environments on occasion with Chrome, but it's always when I'm working across environments or simply have too many tabs/sessions open for the same environment.
(I haven't tried the Chromium based Edge, but I'm aware of others that have had success with it. I just tend to stick with the one I know works - i.e. Chrome.)
My guess is that an update for D365 was released earlier this year that Firefox hasn't caught up with yet. Until Firefox is updated it will continue to happen.
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Andre Breillatt
AX Consultant
Hitachi Solutions America, Ltd.
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Original Message:
Sent: May 26, 2020 12:32 PM
From: Thomas Laza
Subject: Network Connectivity Problem
Several of our D365 users have experienced problems that appear to be network related. When trying to log in, they receive the message "It appears you lost network connectivity, click Retry to try again". This appears to happen mostly when they are using the Firefox browser. For each instance that I have suggested that they try the Google Chrome browser, and they were able to get into D365 successfully. Has anyone experienced this problem and found a solution to this for Firefox?
Thank you.
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Thomas Laza
South Texas Electric Cooperative Inc
Nursery TX
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