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Workflow users did not get email notification

  • 1.  Workflow users did not get email notification

    Posted Mar 03, 2020 03:00 PM
    ​Hi, I would like to understand the email notification for the workflow.
    I have a few users who stop getting workflow email notification in the production environment since 1/10.
    Example I have user A,B,C and D as one of the approver for workflow. User A,B and C got the email notification but not user D. email sending status shown that the last time user D got any email notification was on 1/10.

    I checked the user option -> Workflow for user D and she has the email notification on.
    We did an upgrade to 1.0.6 on Jan 11 (I don't know if it is related to this or not).

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    Jedidiah Wiyanto
    JDRF International
    ------------------------------
    The first step toward cloud success. - Migrate from AX to D365 with expert guidance from Microsoft. I'm Ready


  • 2.  RE: Workflow users did not get email notification

    TOP CONTRIBUTOR
    Posted Mar 03, 2020 03:17 PM
    I recall dealing with this a few months back. I posted a few comments here: https://community.dynamics.com/365/financeandoperations/f/dynamics-365-for-finance-and-operations-forum/372421/user-stopped-getting-workflow-approval-notification

    I recommend trying this:

    Retype the SMTP email and password in the sys admin module.

    Then go to their user options and retype their email address.

    This resolved our issue with this same problem.



    ------------------------------
    Ian Gorman, PMP, MCSE
    Senior Consultant
    ------------------------------

    The first step toward cloud success. - Migrate from AX to D365 with expert guidance from Microsoft. I'm Ready


  • 3.  RE: Workflow users did not get email notification

    Posted Mar 03, 2020 04:39 PM
    Thank you, I will try and confirm. ​

    ------------------------------
    Jedidiah Wiyanto
    JDRF International
    ------------------------------

    The first step toward cloud success. - Migrate from AX to D365 with expert guidance from Microsoft. I'm Ready


  • 4.  RE: Workflow users did not get email notification

    SILVER CONTRIBUTOR
    Posted Mar 04, 2020 04:43 PM
    Hi there,

    We experienced this with that version update as well - see this thread for more info: https://community.dynamics.com/365/financeandoperations/f/dynamics-365-for-finance-and-operations-forum/372481/workflow-not-generating-email?pifragment-106094=1#responses

    Hotfix KB 4526351 may help but we ended up fixing it via manual workaround due to the time sensitivity.  The following solution worked for both EFT payment advices via print management as well as user workflow notifications:

    1. Remove SMTP settings in system admin and re-entered it along with the p/w (System administration > Setup > Email >Email parameters > SMTP settings)

    2. Re-select SMTP and updated e-mail address with all lower case letters (sysadmin > User > User options > Account > Email provider section)

    Also note that you can check email sending status here... where you can see when they stopped and started up again to validate once it has been fixed: System administration > Periodic tasks > Email processing > Email standing status



    ------------------------------
    Beth Zapadka
    ERP Functional Expert
    Glentel Inc.
    ------------------------------

    The first step toward cloud success. - Migrate from AX to D365 with expert guidance from Microsoft. I'm Ready


  • 5.  RE: Workflow users did not get email notification

    TOP CONTRIBUTOR
    Posted Mar 05, 2020 09:15 AM
    This may be the dumb guy response, but when you set up a new user, D365 sets the workflow email notification flag to off.  It is an easy thing to miss because it is not on the main user screen.  You have to go to the menu option User Options/Workflow and turn on "Send notifications in email".  I stub my toe on this more often than I'd like to admit.

    ------------------------------
    Mark Schurmann
    Accounting Systems Manager
    Automobile Protection Corp
    Norcross GA
    ------------------------------

    The first step toward cloud success. - Migrate from AX to D365 with expert guidance from Microsoft. I'm Ready


  • 6.  RE: Workflow users did not get email notification

    Posted Mar 05, 2020 09:26 AM
    Thank you all for he response. The email notification is on. I am trying the solutions the other solutions people recommend, will test soon.

    JD

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    Jedidiah Wiyanto
    JDRF International
    ------------------------------

    The first step toward cloud success. - Migrate from AX to D365 with expert guidance from Microsoft. I'm Ready


  • 7.  RE: Workflow users did not get email notification

    Posted Apr 17, 2020 06:29 PM
    Have you checked to see if his permissions changed? If the user does not have security permissions any longer to see those details the email will not send.  One question i did want clarification on was if when you looked at email sending status, Does the email show as attempted to send and failed? or does the expected email not even appear on this list?

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    Tatiana Sahagun
    Arbela Technologies
    Irvine CA
    ------------------------------

    The first step toward cloud success. - Migrate from AX to D365 with expert guidance from Microsoft. I'm Ready


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