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Deleting user from AX and adding back

  • 1.  Deleting user from AX and adding back

    TOP CONTRIBUTOR
    Posted Aug 10, 2020 05:13 PM
    HI All

    Several time due to users access issue to AX Portal or Dynamics AX, its not fixed with clearing all usage data under Sys admin "Options".  Work around recommended to us to delete user account from sys admin -> user

    Is it true process

    Isnt it can delete or impact the record associated wit the users

    Please advise / suggest

    Thanks and kind regards
    The first step toward cloud success. - Migrate from AX to D365 with expert guidance from Microsoft. I'm Ready


  • 2.  RE: Deleting user from AX and adding back

    SILVER CONTRIBUTOR
    Posted Aug 13, 2020 09:35 AM
    Hi Najeem,

    Yes, in some cases, when clearing usage data and all other options have failed, deleting the user and recreating them in AX can be the solution to some problems.

    When the user is deleted, transactions this user posted will still reference the userID, there is no 'break' in the trail of posting, so to speak.

    If this is a process that is required frequently, then I would want to investigate for a root cause. Is there a customization that is corrupting the user? Is it the same user(s)? What how do their job functions interact? Does this occur after/during a particular task is completed?

    Hope that helps.

    ------------------------------
    Josh Bazin, CPA, CMA
    (they/them)
    Functional Analyst, NTT DATA
    Edmonton AB
    ------------------------------

    The first step toward cloud success. - Migrate from AX to D365 with expert guidance from Microsoft. I'm Ready


  • 3.  RE: Deleting user from AX and adding back

    TOP CONTRIBUTOR
    Posted Aug 16, 2020 08:34 PM
    Thanks Josh for the response

    Its always the same user who having issues. He is submitting loads of PR from Enterprise Portal

    Without deleting user ID, deleted browser history, for now user is ok

    Also we dont have any customization

    please share your thoughts

    Thanks and kind regards
    The first step toward cloud success. - Migrate from AX to D365 with expert guidance from Microsoft. I'm Ready


  • 4.  RE: Deleting user from AX and adding back

    SILVER CONTRIBUTOR
    Posted Aug 17, 2020 11:06 AM
    Najeem,

    What exactly are the problems the user is encountering? How does the problem manifest?

    ------------------------------
    Josh Bazin, CPA, CMA
    (they/them)
    Functional Analyst, NTT DATA
    Edmonton AB
    ------------------------------

    The first step toward cloud success. - Migrate from AX to D365 with expert guidance from Microsoft. I'm Ready


  • 5.  RE: Deleting user from AX and adding back

    GOLD CONTRIBUTOR
    Posted 26 days ago
    Hi Najeem,

    • Which version of AX is this user on?
    • What is the role assigned to this user in AX?
    • Can you share a error message that this user sees on the screen when trying to get into AX?



      ------------------------------
      Shilpi Thakur
      Freelance AX/D365 Microsoft Consultant
      Dynact Consulting Ltd
      ------------------------------

      The first step toward cloud success. - Migrate from AX to D365 with expert guidance from Microsoft. I'm Ready


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