I will start by saying that I have spent an embarrassing amount of time trying to get collection letters working. I am extremely close and we are going to start using them by manually creating them each day because I cannot get the batch processing to work as expected. Each time I set up a batch process to create collection letters for a customer(s), it creates the first ones fine but then the "Collection letter date" parameter does not advance to the current day when the batch job runs the next day. I have tried leaving the date blank and that doesn't work, it just defaults to the date I initiated the batch job. I have also tried entering advanced date query function (Day(0)) to no avail b/c this doesn't fit the format requirements for this field. Anyone figure out a way around this to streamline and automate creation of collection letters?
Mark,Thank you for the candid remarks. I also feel that the template is odd, at best. I do aim to customize it some to at least remove the due date which is completely irrelevant and confusing to the recipient. I also agree that it makes no sense that you can print a cancelled letter. I am setting up my print job to run on those which have not been printed previously but I have to first go through and manually print the 13,000+ letters created by our testing over the last 2 yrs.I have not been posting the letters because we do nothing with interest or penalties with these collection letters. I will try posting to see if that fixes the issue. Is there a way to control posting with a batch job or does someone have to manually post the letters each day?Thanks,
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