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Email notification status "Failed" in PR workflow

  • 1.  Email notification status "Failed" in PR workflow

    TOP CONTRIBUTOR
    Posted Apr 05, 2020 09:59 AM
    HI All

    Set up a manual decision in PR workflow.

    Email notification generated how ever under email sending status is"Failed", so approver didnt notified of PR for manual decision in que

    Once the approver "accept" another email notification is generated to direct the workflow to within budget or over budget  and that status is "sent" t

    Although both are same approver, why in one case its failed and other case it sent successfull

    any suggestion

    Thanks and kind regards


    Academy - Online Interactive Learning from Experts


  • 2.  RE: Email notification status "Failed" in PR workflow

    SILVER CONTRIBUTOR
    Posted Apr 10, 2020 03:18 AM

    Hi Najeem,

    There are multiple things that could be stopping the 1st email. Issue can be on the AX side or on the SMTP server. In order to isolate the issue, there are few things you can try.

    1. There can be an issue with email template used with step 1. You can try to create a new email template with basic text, no placeholders, assign it to the workflow task and see if that works. If it does work, issue is with email template.
    2. There may be an issue with the setup of workflow step. Have you tried to delete the workflow, or workflow step, create it again & check if it works?
    3. If email failed due to an issue on the mail server side, there should be logs on the SMTP server related to the email. And those logs will provide the exact error causing the email to fail.

    This answer is provided by Krupa Shar, Sr. Software Engineer, Dynamics 365FO, Synoptek.

    ------------------------------
    Nandita Nityanandam
    Marketing Head
    Synoptek
    Oakbrook Terrace IL
    ------------------------------

    Academy - Online Interactive Learning from Experts


  • 3.  RE: Email notification status "Failed" in PR workflow

    TOP CONTRIBUTOR
    Posted Apr 10, 2020 07:47 AM
    Could you confirm setup for
    Go to Navigation pane > Modules > System administration > Users > Users.
    In the list, find and select the desired record.
    On the Action pane, click User options.
    Click the Workflow tab. Make sure that the Notifications section is expanded. In the Notifications section, you can specify how you want the user to be notified about workflow-related events.


    ------------------------------
    Regards
    Rahul Mohta
    Advisor - D365FO
    Real Dynamics
    ------------------------------

    Academy - Online Interactive Learning from Experts


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