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General Ledger Journal in Unrecoverable Status

  • 1.  General Ledger Journal in Unrecoverable Status

    SILVER CONTRIBUTOR
    Posted Jan 12, 2020 11:34 AM
      |   view attached
    #AX2012​Happy New Year Everyone!
    I need your expertise please.  I have a user in Dynamics AX 2012 R3 who submitted a journal and it got stuck in the workflow and asked if I could do anything with it as Administrator.  I couldn't delete ( delete button was grayed out ) it but I did recall it.  It then went into "unrecoverable" status and I don't want to leave it in this status.  I receive the error message below ( see attachment ).  All my buttons are grayed out ( recall, delete, etc. )  Is there anyway I can get rid of the journal we no longer need?
    Thanks in advance for your help!
    Sally Richards
    srichards@valottery.com



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    Sally Richards
    System Administrator
    Virginia State Lottery
    Richmond VA
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    Academy - Online Interactive Learning from Experts


  • 2.  RE: General Ledger Journal in Unrecoverable Status

    TOP CONTRIBUTOR
    Posted Jan 13, 2020 11:17 AM
    Hi Sally, there are a few blogs out there that give information about this (one is a link below) - the only way to do in AX 2012 is to actually get rid of the workflow record and then update the workflow status in the ledgerjournaltable to be able to delete is to do it in the back end.  It is always a good idea to test in a test environment if possible.

    https://community.dynamics.com/365/financeandoperations/b/alirazatechblog/posts/stopped-unrecoverable-workflow-dynamics-ax-2012-r3
    ​​

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    Shirley Adams
    Solution Architect
    AKA Enterprise Solutions
    New York NY
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    Academy - Online Interactive Learning from Experts


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