Hi Justin,
It depends on what exact functionality is used in your system. Is the invoiced created from a free-text invoice, sales order invoice or project invoice?
Free-text: In this case, you can just create a credit with the difference.
Sales order: If you want to have the customer/item statistics reporting the correct pricing, you can create a new order where you can set a negative quantity with the wrong invoiced price. A second line will have the positive quantity with the correct price.
Project invoice: In this case, please indicate the project type and what exactly was invoiced.
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kind regards,
André Arnaud de Calavon
Solution Architect, Microsoft MVP - Microsoft Dynamics Business Solutions
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Original Message:
Sent: 12-11-2018 02:22 PM
From: Justin Cooper
Subject: Credit for pricing mistakes
Hi Everyone,
We are currently reviewing our process for issues credits based on issues related to incorrect pricing. I am curious to know what the "Standard" process would be in D365 to do something like this, such as a credit memo. A scenario would be if we over charged a customer and we need to issue, for example, a $5 credit back.
Does anyone have any input on this?