D365 Finance & Operations and Dynamics AX Forum

Hi Everyone,
We are currently reviewing our process for issues credits based on issues related to incorrect pricing. I am curious to know what the "Standard" process would be in D365 to do something like this, such as a credit memo. A scenario would be if we over charged a customer and we need to issue, for example, a $5 credit back.

Does anyone have any input on this?

Hi Justin,

It depends on what exact functionality is used in your system. Is the invoiced created from a free-text invoice, sales order invoice or project invoice?

Free-text: In this case, you can just create a credit with the difference.
Sales order: If you want to have the customer/item statistics reporting the correct pricing, you can create a new order where you can set a negative quantity with the wrong invoiced price. A second line will have the positive quantity with the correct price.
Project invoice: In this case, please indicate the project type and what exactly was invoiced.

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kind regards,

André Arnaud de Calavon
Solution Architect, Microsoft MVP - Microsoft Dynamics Business Solutions
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Original Message:
Sent: 12-11-2018 02:22 PM
From: Justin Cooper
Subject: Credit for pricing mistakes

Hi Everyone,
We are currently reviewing our process for issues credits based on issues related to incorrect pricing. I am curious to know what the "Standard" process would be in D365 to do something like this, such as a credit memo. A scenario would be if we over charged a customer and we need to issue, for example, a $5 credit back.

Does anyone have any input on this?

​Wholesale business or retail? Dealing with credit cards would add different considerations - but in the wholesale world:
Sales order with line of negative quantity for same item at original price, followed by a positive quantity replacement at the corrected price.
This keeps cost of goods sold accurate and makes the accountants happy - but is more work...

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Tony Zeigler
Senior Consultant
Strategic Solutions NW, LLC
Beaverton OR
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Original Message:
Sent: 12-11-2018 02:22 PM
From: Justin Cooper
Subject: Credit for pricing mistakes

Hi Everyone,
We are currently reviewing our process for issues credits based on issues related to incorrect pricing. I am curious to know what the "Standard" process would be in D365 to do something like this, such as a credit memo. A scenario would be if we over charged a customer and we need to issue, for example, a $5 credit back.

Does anyone have any input on this?

Original Message------

Hi Everyone,
We are currently reviewing our process for issues credits based on issues related to incorrect pricing. I am curious to know what the "Standard" process would be in D365 to do something like this, such as a credit memo. A scenario would be if we over charged a customer and we need to issue, for example, a $5 credit back.

Does anyone have any input on this?

Thank you for the suggestion on the book, I will look into that when the D365 version becomes available.

We are currently following the process of entering a sales order with the negative qty at original price and then another line at the correct price. I guess we were just hoping that there would be an easier/better way to go about it - perhaps using the "credit" option on the sales orders.

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Justin Cooper
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Original Message:
Sent: 12-12-2018 11:23 AM
From: Rabih Charara
Subject: Credit for pricing mistakes

Maybe you want to try :

Using Microsoft Dynamics AX: The New Dynamics 'AX 7' 5th ed. 2016 Edition

It's a good introductory book. The author is releasing a new version for D365 FO in January 2019. I used his book to train first-timers in AX.

Best,

 

Rabih Charara

Dynamics AX Consultant

 

 

 

rcharara@avfuel.com

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Original Message------

Hi Everyone,
We are currently reviewing our process for issues credits based on issues related to incorrect pricing. I am curious to know what the "Standard" process would be in D365 to do something like this, such as a credit memo. A scenario would be if we over charged a customer and we need to issue, for example, a $5 credit back.

Does anyone have any input on this?