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Purchase Requisition - Reject Functionality

  • 1.  Purchase Requisition - Reject Functionality

    Posted Mar 06, 2017 01:53 AM
    When Purchase Requisitions are rejected 2 emails are created and sent to the buyer - one is system generated with a generic message 'you have been asked to make a change' and the other email has the specific message from the approver to the buyer advising what changes are needed.  The message is not displayed in the yellow bar in AX when the buyer goes in to make the change.  

    We think it is confusing for buyers to receive 2 emails about the same issue but apparently the first email can't be turned off and if the second email isn't sent the buyer will not receive the approver's message so will not know what to do.

    Does anyone else have this issue and how do you manage?


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    Emma Gillespie
    Telethon Kids Institute
    Subiaco
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    The first step toward cloud success. - Migrate from AX to D365 with expert guidance from Microsoft. I'm Ready


  • 2.  RE: Purchase Requisition - Reject Functionality

    TOP CONTRIBUTOR
    Posted Mar 07, 2017 09:13 AM
    Emma,

    We have observed the same behaviour and have confirmed that the email that is system generated can't be turned off.
    The only option is to customize if you want to turn it off so that the requester only gets one email with the message that explains why the PR was rejected.




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    Denis Marcoux
    Developer
    Grics
    Montreal QC
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    Original Message
    The first step toward cloud success. - Migrate from AX to D365 with expert guidance from Microsoft. I'm Ready


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