When Purchase Requisitions are rejected 2 emails are created and sent to the buyer - one is system generated with a generic message 'you have been asked to make a change' and the other email has the specific message from the approver to the buyer advising what changes are needed. The message is not displayed in the yellow bar in AX when the buyer goes in to make the change.
We think it is confusing for buyers to receive 2 emails about the same issue but apparently the first email can't be turned off and if the second email isn't sent the buyer will not receive the approver's message so will not know what to do.
Does anyone else have this issue and how do you manage?
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Emma Gillespie
Telethon Kids Institute
Subiaco
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