AXUG PS - eBECS Call Center Management (July 2010)

More calls taken per hour, more lines per Sales Order, Higher Margins per Sales Order, more Accurate Delivery Promises, best Competitive Pricing, more Deliveries per Truck per Day, greater Inventory Turns per year. These all describe the net impact of the eBECS CCM for AX on the Call Center portion of your business. This AXUG Partner Showcase (PS) webinar will show how the eBECS Call Center Management Solution for Dynamics AX links call center operations, web ordering, customer relationship management and enterprise resource planning processes together to optimize the CSR role to deliver the following:

• Routing calls from customers to the proper CSR matched by variables such as language, knowledge, etc.
• Brings up access to all information pertinent to the customer on one screen on the Order Pad.
• Organizes outbound calling tasks to take orders on the Task Pad.
• Suggests substitutions enabling Cross-Selling to avoid losing a sale and to increase the number of lines per Sales Order.
• Suggests substitutions of greater value / higher quality / higher margin items to encourage Up-Selling. • Available to Promise is quick and responsive.
• Advanced Pricing adds important pricing options and views making decisions quick and accurate.
• Provides Web Entry / Self – Service pushing much of the CSR efficiency and ease of use to the web.
• Advanced Routing works with UPS Roadnet to efficiently build customer delivery routes and then to build each truck.

Fast, Quick, Agile, Accurate, Competent describe the CSR using CCM for AX! Please feel free to view a preview of CCM for AX in this Microsoft Video Case Study

The AXUG Partner Showcase (PS) was developed so user group members could learn more about specific products and services available in the marketplace. The Dynamics AXUG user group is not in a position to specifically endorse any companies or products. Your participation in this program is voluntary. As always, AXUG encourages you to evaluate ancillary products and services thoroughly when contemplating adding them to your optimal portfolio.

This is an AXUG open event all members are invited to register.